Privacy Policy of
batjalli
At batjalli, we take the privacy of every player seriously. This Privacy Policy explains exactly what personal data we collect when you use Bangladesh's premier VIP casino and sportsbook, how we use and store that data, who we share it with, and what rights you hold over your information. Please read this document carefully before registering or using our services.
Scope of This Policy
This Privacy Policy applies to all personal data collected by batjalli through its website, mobile interface, customer support channels, and any other point of contact between the Platform and its users. By creating an account or continuing to use batjalli, you acknowledge that you have read this policy and consent to the data practices described herein. If you do not agree, please discontinue use of the Platform immediately.
SSL Encryption
All data transmitted between your device and batjalli is protected by industry-standard SSL/TLS encryption, ensuring your personal and financial information remains private at every step.
Minimal Data Collection
batjalli collects only the data strictly necessary to operate our services, verify your identity, process transactions, and comply with applicable legal obligations. We do not collect data for its own sake.
Full Player Rights
Every registered player on batjalli holds the right to access, correct, export, and request deletion of their personal data. Submit a request at any time to our support team and we will respond within 30 days.
No Unauthorised Selling
batjalli does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with service providers essential to Platform operations, under strict contractual confidentiality obligations.
Cookie Transparency
We use cookies to improve your browsing experience and to understand how the Platform is used. You can manage your cookie preferences at any time through your browser settings. Essential cookies are required for core Platform functionality.
Regulatory Compliance
To comply with anti-money laundering (AML) obligations and to ensure the integrity of our platform, batjalli may be required by law to retain certain data and to disclose information to competent authorities upon lawful request.
Section 1
Data We Collect
batjalli collects personal data in several ways: directly from you when you register an account or interact with the Platform, automatically through your use of the site, and occasionally from third-party verification partners as part of our KYC process. The categories of data we collect are described in detail below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number | Account registration, age verification (18+), KYC compliance, fraud prevention |
| Contact Data | Email address, mobile phone number, residential address (city, district, division) | Account communications, security alerts, transaction confirmations, support correspondence |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, Visa / Mastercard last-four digits, transaction amounts in BDT | Processing deposits and withdrawals, AML monitoring, fraud detection |
| Technical Data | IP address, device type, operating system, browser type and version, time zone (BST, UTC+6) | Platform security, geographic access controls, session management, abuse prevention |
| Usage Data | Pages visited, games played, bet amounts, session duration, login history, bonus claims | Platform improvement, responsible gaming monitoring, personalisation of VIP offers |
| Verification Documents | Scanned NID, passport bio page, utility bill, bank statement, selfie with ID | KYC identity and address verification prior to withdrawal processing |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance, compliance record-keeping |
batjalli does not knowingly collect sensitive personal data beyond what is required for KYC and AML purposes (e.g., NID document scans). We do not collect biometric data, medical records, political opinions, religious beliefs, or any other special categories of sensitive data. If you provide such information voluntarily in a support communication, we will handle it with heightened care and delete it once the relevant matter is resolved.
Data From Minors
batjalli does not knowingly collect personal data from individuals under the age of 18. If we discover that a registered account belongs to a minor, we will immediately suspend that account, delete any associated personal data to the extent permitted by law, and refer the matter to our compliance team. If you believe a minor has registered on our Platform, please contact us at support@batjalli without delay.
Section 2
How We Use Your Data
batjalli processes your personal data only for lawful, specified, and legitimate purposes. We rely on the following legal bases for processing: (a) performance of a contract — processing necessary to provide you with the services you have signed up for; (b) legal obligation — processing required to comply with applicable law, including AML and KYC regulations; (c) legitimate interests — processing that is in the legitimate interests of batjalli or a third party, provided those interests are not overridden by your rights; and (d) consent — processing carried out on the basis of your freely given, specific, and informed agreement, which you may withdraw at any time.
- Account Management: We use your identity and contact data to create and maintain your account, authenticate your login sessions, and communicate with you regarding your account status, security alerts, and service updates.
- Transaction Processing: Your financial data is used to process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to fulfil withdrawal requests to your registered payment method in BDT. All financial processing is subject to our AML monitoring procedures.
- KYC Verification: Identity and verification document data is used to confirm that you meet the minimum age requirement of 18 years, that your identity is accurately represented, and that your payment methods are genuinely yours.
- Responsible Gaming: We monitor usage and gameplay data to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, our responsible gaming team may make proactive contact to offer self-exclusion tools, deposit limits, or cooling-off periods.
- Platform Security & Fraud Prevention: Technical and usage data is analysed in real time to detect suspicious activity, prevent unauthorised account access, identify multi-accounting, and protect the integrity of the Platform's games and payment systems.
- Personalised VIP Experience: With your consent, we use gameplay and preference data to tailor bonus offers, VIP tier communications, and promotional content to your interests. You may opt out of personalised marketing at any time via your account settings or by contacting support.
- Legal Compliance: batjalli retains transaction records and identity documentation to comply with applicable AML legislation and to respond to lawful requests from regulatory or law enforcement authorities.
- Dispute Resolution: Communications data and transaction records are retained to assist in the resolution of any disputes you may raise regarding bets, withdrawals, bonuses, or account management decisions.
Marketing Communications
batjalli may send you promotional emails or SMS messages about new games, seasonal offers (such as Eid or BPL cricket promotions), and VIP loyalty rewards. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting support@batjalli. Opting out of marketing does not affect your receipt of service-related communications such as transaction confirmations and security alerts.
Automated Decision-Making
batjalli uses automated systems to assess fraud risk, detect bonus abuse, and flag unusual transaction patterns. Where an automated decision materially affects your account (for example, a deposit being flagged or a withdrawal being held), you have the right to request human review of that decision. Contact support@batjalli to exercise this right.
Section 3
Data Sharing & Third Parties
batjalli does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
- Payment Processors: Financial data (payment method identifiers and transaction amounts) is shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, and our card payment gateway — solely to process your deposits and withdrawals. These partners operate under their own privacy policies and are bound by contractual obligations to protect your data.
- Identity Verification Providers: Where batjalli uses a third-party KYC verification service to authenticate identity documents or cross-check identity data against reference databases, the minimum necessary data is shared with that provider under a strict data processing agreement.
- Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data (e.g., game ID, bet amounts, RNG seeds) as part of normal game operation. These providers do not receive your identity data unless required for progressive jackpot validation or dispute resolution.
- Fraud Prevention & AML Partners: batjalli may share transactional and identity data with specialist fraud prevention and AML screening services to detect and prevent financial crime. These services are contractually prohibited from using your data for any purpose other than the specific service provided.
- Legal and Regulatory Authorities: batjalli will disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent crime or protect the rights and safety of our users or the public.
- Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of batjalli's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights under this Policy will be preserved.
- Professional Advisers: batjalli may share data with lawyers, auditors, and other professional advisers where necessary for the conduct of legal proceedings, compliance audits, or the management of disputes.
International Data Transfers
Some of batjalli's service providers are located outside Bangladesh. Where your personal data is transferred internationally, batjalli takes reasonable steps to ensure that the receiving party provides a level of data protection equivalent to the standards described in this Policy, including through the use of contractual data protection clauses. By using the Platform, you acknowledge and consent to such transfers where they are necessary to provide you with our services.
Section 4
Cookies & Tracking Technologies
batjalli uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the Platform. Cookies are small text files placed on your device by your browser when you visit the site. They allow us to recognise your device on subsequent visits, maintain your session, remember your preferences, and analyse how the Platform is used.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Session management, login authentication, security tokens, load balancing. Required for the Platform to function correctly. | Session / Up to 24 hours | No — disabling these will prevent core Platform functionality. |
| Functional Cookies | Remembering language preference (English), game display settings, balance display format (BDT/৳), and previously visited pages. | Up to 30 days | Yes — but some preferences will reset between visits. |
| Analytics Cookies | Collecting anonymised data about page visits, session duration, device types, and feature usage to help us improve the Platform. | Up to 13 months | Yes — via browser settings or cookie management tools. |
| Marketing Cookies | Tracking which promotional content you have viewed to avoid showing you duplicate offers; measuring the effectiveness of VIP loyalty campaigns. | Up to 90 days | Yes — opt out via account settings or by contacting support. |
You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, to accept only certain types, or to be notified before a cookie is placed. Please be aware that disabling non-essential cookies may affect the quality of your experience on batjalli, including your ability to maintain a persistent login session or access personalised VIP content. For guidance on managing cookies in your specific browser, please refer to your browser's official help documentation.
Analytics & Platform Improvement
batjalli uses first-party analytics tools to understand aggregate usage patterns across the Platform. This data is used exclusively for internal improvements — for example, identifying which game categories are most popular among players in Dhaka, Chittagong, Sylhet, and Khulna, or understanding how users navigate between the cricket betting and live casino sections. Analytics data is processed in aggregated, anonymised form and is not linked back to individual player identities.
Section 5
Data Retention & Storage
batjalli retains your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required to retain it by applicable law. Our standard data retention periods are outlined below. Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our internal data destruction procedures.
- Account and Identity Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure. This retention period exists to satisfy AML record-keeping obligations and to support any legal proceedings that may arise after account closure.
- Financial Transaction Records: All deposit and withdrawal records, including payment method references and BDT amounts, are retained for a minimum of 7 years from the date of the transaction in compliance with financial record-keeping requirements.
- KYC Verification Documents: Identity documents (NID scans, passport copies, proof of address) are retained for the duration of the account plus 5 years after closure, or longer where required by law or pending investigation.
- Communications and Support Records: Live chat transcripts, support emails, and dispute records are retained for 3 years from the date of the communication, or until the relevant dispute is fully resolved if this is a later date.
- Technical and Usage Data: Server logs, IP address records, and session data are retained for up to 12 months for security and fraud detection purposes, after which they are deleted or fully anonymised.
- Marketing Preferences: Records of your marketing consent or opt-out status are retained for 3 years from the date of the last consent action to demonstrate compliance with applicable communications regulations.
Secure Storage
All personal data held by batjalli is stored on secured servers with access restricted to authorised personnel on a strict need-to-know basis. Data at rest is protected using industry-standard encryption. Physical access controls and logical access controls are maintained and reviewed on a regular basis to prevent unauthorised access.
Data Deletion Requests
You may request deletion of your personal data at any time. However, please be aware that batjalli may be legally required to retain certain data (particularly financial transaction records and KYC documentation) even after account closure. In such cases, we will delete all data that we are not legally obligated to retain and will inform you of any data we are required to keep and the reason why.
Section 6
Your Privacy Rights
As a player on batjalli, you hold a comprehensive set of rights over your personal data. batjalli is committed to upholding these rights and to responding to all valid requests within 30 calendar days of receipt. To exercise any of the rights described below, please contact us at support@batjalli with your full name, registered email address, and a clear description of your request.
Right of Access
You have the right to request a copy of all personal data that batjalli holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You have the right to ask us to restrict or pause the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service.
Right to Object
You have the right to object to the processing of your data where that processing is based on our legitimate interests, including direct marketing and behavioural profiling for VIP offers.
Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right Against Automated Decisions
You have the right to request human review of any automated decision that produces legal or similarly significant effects on your account, such as automated fraud flags or withdrawal holds.
batjalli will aim to respond to all data rights requests within 30 calendar days. Where a request is particularly complex, we may extend this period by a further 30 days and will notify you accordingly. We will not charge a fee for the first data rights request in any 12-month period; subsequent requests within the same period may be subject to a reasonable administrative fee.
Section 7
Data Security Measures
batjalli implements a multi-layered approach to data security, combining technical controls, organisational measures, and staff training to minimise the risk of unauthorised access, loss, or disclosure of your personal data. While no online platform can guarantee absolute security, batjalli takes all reasonable and practical steps to protect your information.
- Transport Encryption: All data exchanged between your browser or device and the batjalli Platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed on a strict schedule to ensure continuous protection.
- Encryption at Rest: Sensitive data stored on our servers — including identity documents, financial records, and password hashes — is encrypted at rest using AES-256 or equivalent industry-standard algorithms. Passwords are stored as salted cryptographic hashes and are never stored in plain text.
- Access Controls: Access to systems holding personal data is restricted to authorised personnel whose roles require it. All staff access is logged, and access rights are reviewed regularly. Former employees' access credentials are revoked immediately upon departure.
- Two-Factor Authentication: batjalli supports two-factor authentication (2FA) for player accounts. We strongly recommend that all players enable 2FA to add an additional layer of protection to their account login process.
- Penetration Testing & Vulnerability Management: Our Platform is regularly assessed by internal and external security teams to identify and remediate vulnerabilities. Critical security patches are applied as a priority, typically within 24 hours of a vulnerability being confirmed.
- Incident Response: In the event of a data security incident affecting your personal data, batjalli maintains a formal incident response procedure. We will notify affected players and relevant authorities within the timeframe required by applicable law, and will provide clear guidance on any steps you should take to protect yourself.
- Employee Training: All batjalli staff who handle personal data receive regular training in data protection principles, phishing awareness, and secure data handling practices. Data protection responsibilities are embedded in employment contracts and staff conduct policies.
Reporting a Security Concern
If you discover or suspect a security vulnerability affecting batjalli, or if you believe your account has been compromised, please contact us immediately at support@batjalli with as much detail as possible. Do not attempt to exploit any vulnerability you discover — responsible disclosure is greatly appreciated and will be treated with respect. batjalli will investigate all security reports promptly and will take appropriate remedial action.
Section 8
Policy Updates & Contact
batjalli reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, changes to our data processing activities, or improvements to our privacy practices. When we make a material change to this Policy, we will notify registered players via email to their registered address and will post a prominent notice on the Platform for a period of at least 14 days following the change.
The "Effective" date displayed at the top of this Policy reflects the date on which the current version came into force. We encourage you to review this Policy periodically to stay informed about how batjalli protects your personal data. Your continued use of the Platform following notification of a change constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way batjalli handles your personal data, please contact our data protection team using the details below. We are committed to addressing all privacy-related enquiries professionally and within a reasonable timeframe.
Data Protection Contact
For all privacy-related enquiries, data rights requests, or concerns about how batjalli handles your personal data, please write to us at: . Please include your full name and registered email address so we can locate your account and respond efficiently.
Response Timeframes
General privacy enquiries are typically answered within 5 business days. Formal data rights requests (access, erasure, portability, etc.) are handled within 30 calendar days of receipt. All response times are measured in Bangladesh Standard Time (BST, UTC+6). If your request is particularly complex, we will notify you of any extension within the initial 30-day window.
This Privacy Policy was last reviewed and updated in January 2026. batjalli is committed to maintaining transparent, fair, and responsible data practices for all players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We value the trust you place in us when you share your personal information, and we take that responsibility seriously.
Explore batjalli's Full Platform
Now that you know how we protect your data, dive into Bangladesh's premier VIP casino and sportsbook. Browse our cricket betting markets, hit the slots, or explore our live casino — all secured by the privacy practices described in this Policy.